Case Study: My Experience With Voicemails

Voicemail Services and Its Significance

In this changing world the corporate world is getting busier than ever luckily there are now voicemail services that minimize delays and hassle in their work. If by any chance you are not physically present in your office then a message is left to facilitate a certain course of action while you’re not yet around.

It was also observed that 70% of calls made in the corporate world are not really answered by its receiver, it’s probably for a reason that the lines are busy or they are not in the office. If these calls are not returned then customers satisfaction rate would go down luckily the voicemail allows clients to feel more at ease.

One must know that voice mails are not just helpful to clients but also to the employees. There would be times wherein employees need to leave their stations and if by any chance they missed certain calls because of it they can just check their mails and do what they need to do. Even if the calls are not directly received by the employees still the customers will not feel bad since their needs were taken care of.

For instance, someone is calling your phone number and you were unable to answer after 4 rings then automatically it is directed to the voice-mail system the same goes if the line is busy. Callers are usually greeted by message that is already recorded and they politely ask them to leave a message. The voice mailboxes are heavily encrypted in other words they have passwords and unauthorized people cannot access it, they are accessible thru PC or a touch-tone telephone.

You must be aware too that some would prefer to leave a message instead of directly talking to the employee since they are free to express their intention without getting any interruptions. Since the message is receive in an explicit manner the employees will feel more comfortable in getting the message.

The other primary benefit includes receiving messages any time of the day and night for entire week. It doesn’t matter if it’s non working days or hours since the callers can just drop by and leave a message. For a more intricate voice mail systems, they even notify the employees thru pager if there are voice mails received. If you are wondering what other features voice mail has then might as well read the following:

1. There are more benefits one can get from voice mails compared to answering machines since it is computerized and has a more sophisticated functionality.

2. There are also specific mailboxes intended for a particular sender or caller and so whenever there is an incoming message it is classified or categorized already by the system.

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